Terms and Condition

Pakej Lombok Terms and Condition

1. RESERVATION
All reservations shall be immediately followed up upon receiving your reservation form which has been completely filled in with the detail requested services, period or arrival and departure etc. We shall promptly send you a confirmation email after receiving confirmation from our sub contractors such as hotels, restaurants, carriers etc. within 24 hours at the most.

2. CANCELLATION
In the event that you need to make any necessary modification, postponement, or cancellation for your reservation for certain reasons, you are fully responsible to notify us by sending new detail by any means immediately. If you fail to do so, we cannot hold responsibility for any charges, automatic cancellation or discrepancy that might occur as a result of your own failure.

3. PAYMENT METHOD
PT. LOMBOK TRAVEL SERVICE or Lombok Travel in short will charge any down payment to the users when every booking confirm by us by sending you Tour or Hotel Voucher and Invoice unless specifically regulated by the hotels, restaurants, carriers or any other sub contractors or third parties. Due to the local banks policy and facility for e-payment, we are sorry to inform you that temporary we cannot take any e-payment from users. Therefore, the payment shall be made through our Company’s Account transfer or otherwise upon arrival at the first entry point in Lombok to our Representative who will meet you with prior appointment. After settling the invoice, our Rep will issue an official receipt for your file.

4. TRAVELER’S DOCUMENTS
Visitor to Indonesia is required to have a relevant visa, or otherwise must be the citizens of the visa-free countries (see immigration page) to enter the country and must hold a passport of at least 6 months validity beyond the designated date of departure. In addition, visitor to Indonesia should confirm to have either return or through tickets for return or onward journey.

5. LIABILITY
PT. LOMBOK TRAVEL SERVICE or Lombok Travel shall hold no responsibility and shall not be liable for any damages and viruses that might infect your computer during the email or data transmission between the users and PT. LOMBOK TRAVEL SERVICE or Lombok Travel. Our devices are equipped with anti-virus software which updated periodically.

6. INDEMNIFICATION
PT. LOMBOK TRAVEL SERVICE or Lombok Travel and users shall agree to indemnify and hold harmless each other from and against any claims, legal action, including without limitation to reasonable legal and accounting fees as a result of your use of material in our website, including software, or your violation of the terms and condition stipulated herein or inaccuracy of the information or the availability or quality of products provided by sub contractors or the third parties.

7. FORCE MAJEUR
In the event of Force Majeure including and not limited to war, unrest, strike, terrorism attack, natural or industrial disaster, governmental regulations, communication or utility failure, material shortage or rationing, air carriers schedule amendments or any other unavoidable events beyond PT. LOMBOK TRAVEL SERVICE’S or Lombok Travel’s control, PT. Lombok Travel Service or Lombok Travel shall hold no responsibility or shall not be liable for any damage, loss or injury or death that might cause.

8. LAW of AGREEMENT
In the event that a legal action shall be taken as the last effort to resolve a dispute between the parties related to the terms and conditions stipulated herein, the parties shall refer to the Law of The Republic of Indonesia.

9. ADDITIONAL TERMS and CONDITIONS
PT. LOMBOK TRAVEL SERVICE or Lombok Travel acts as an agent of sub contractors or third parties or service provider such as hotels, restaurants, carriers. The sub contractors or third parties or service providers may have their own terms and conditions other than stipulated herein. As a result, you are agree to be bound to such terms and conditions and shall be applicable whenever necessary.